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Navigating Insurance Claims: Your Rights as a Policyholder
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Navigating Insurance Claims: Your Rights as a Policyholder

Insurance disputes can be frustrating and costly. Know your rights as a policyholder and learn when to seek legal help.

Filing an insurance claim should be straightforward, but many policyholders face delays, denials, or lowball settlement offers from insurance companies.

Common Insurance Disputes

  • Alleged policy exclusions or limitations
  • Disputes over the extent of damages or injuries
  • Delays in processing claims
  • Denial of claims based on technicalities

Your Rights Under Kenyan Insurance Law

The Insurance Act provides policyholders with specific rights, including the right to receive claim payments within a reasonable time and the right to challenge unfair claim denials.

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